Returns & Refunds Policy
1. Returns Eligibility
We accept returns only where there is a valid reason, such as:
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Goods damaged
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Incorrect items supplied
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Faulty or non-working products
Returns are assessed on a case-by-case basis.
2. Non-Returnable Items
The following items cannot be returned for change of mind:
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Chemicals
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Footbaths
Unless there is a valid fault, damage or error.
3. Reporting Issues
Customers must report:
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damage
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shortages
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incorrect items
within 48 hours of delivery or as soon as reasonably possible.
Please contact us with:
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order number
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description of the issue
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supporting photos where applicable
4. Change of Mind Returns
If a return is approved due to a change of mind:
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The customer is responsible for return shipping costs
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Items must be unused and in original packaging
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Refunds will be issued after inspection
5. Refunds
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Approved refunds will be processed using the original payment method
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Delivery costs are non-refundable unless the return is due to our error
6. Contact
For return requests, please contact:
orders@hoofcount.com