Privacy Policy

Hoofcount Ltd (“Hoofcount”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and share your information when you use our website, Distributor Portal, request quotes, or place orders.

1) Who we are

Hoofcount Ltd
Reservoir Road, Barnacre, Preston, Lancashire, PR3 1RP, United Kingdom
Phone: +44 1995 603 028
Email: info@hoofcount.com

2) What personal data we collect

Depending on how you use the website, we may collect:

• Contact details: name, company name, email address, phone number.

• Account/Portal details: login details (password is stored in encrypted/hashed form) and basic login/security logs.

• Order details (WooCommerce): billing/shipping address, items purchased, order history, invoices and order notes.

• Payment details (PayPal): payments are processed by PayPal. We receive payment confirmation (such as payment status and transaction/reference information) but we do not store full card details.

• Quote requests: quote list contents and any details you submit with a quote request (such as contact details and notes)

• Communications: messages you send via forms, email or phone.

• Technical data: IP address, device/browser information and cookies necessary for site functions (e.g., login, cart).

3) How we use your data

We use personal data to:

• create and manage accounts and access to the Distributor Portal;

• process orders, fulfil deliveries, manage returns and provide customer support;

• handle quote requests and respond to enquiries;

• maintain website security and prevent misuse;

• meet legal and accounting obligations.

4) Legal basis (UK GDPR)

We process personal data when it is necessary for:

• a contract (e.g., to provide portal access, process orders, deliver goods and handle payments via PayPal);

• legitimate interests (e.g., running our business, customer support, security and fraud prevention);

• legal obligations (e.g., record-keeping for accounting/tax).

5) Who we share your data with

We share personal data only where necessary, for example with:

• service providers that host and maintain our website and systems;

• PayPal to process payments (PayPal may act as an independent controller for payment processing in accordance with its own privacy policy);

• delivery partners to deliver your orders;

• authorities where required by law.

We do not sell your personal data.

6) How long we keep your data

We keep personal data only as long as needed for the purposes above, including:

• orders and invoices: typically up to 6 years for accounting/tax purposes;

• portal accounts: while the account remains active and for a reasonable period after closure for administration/security;

• enquiries/quote requests: for as long as needed to respond and maintain records of our communications.

7) Cookies

We use cookies necessary for the website to function (for example, login, cart and checkout). You can control cookies through your browser settings. Disabling cookies may affect site functionality.

8) Your rights

You may have rights to access, correct or request deletion of your personal data and to object to certain processing. To make a request, contact info@hoofcount.com.

9) Changes to this statement

We may update this Privacy Statement from time to time. The latest version will be posted on this page with the updated effective date.